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Carla O'dell
Books by Carla O'dell
If Only We Knew What We Know
The Transfer of Internal Knowledge and Best Practi
By C. Jackson Grayson and Carla O'dell
While companies search the world over to benchmark best practices, vast treasure troves of knowledge and know-how remain hidden right under their noses: in the minds of their own employees, in the often unique structure of their operations, and in the written history of their organizations.