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David McNair
Books by David McNair
Exceptional Customer Service
Exceed Customer Expectations to Build Loyalty & Boost Profits
Foreword by Tony Hsieh
When the going's tough, companies that survive will be those that build the greatest loyaltyby exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.With new, up...